Privacy Policy

In short

We collect information needed to quote, schedule, service, and support your vehicle.
Optional browser technologies are controlled by the site's consent tool.
You can opt out of sale, share, and targeted advertising signals from Your Privacy Choices.
Payment details are handled through secure payment service providers; we do not intend to store full card numbers.
You can request access, correction, deletion, or marketing opt-out using our privacy choices page.

Overview

This Privacy Policy explains how ROCKET PUDDLE LLC ("ROCKET PUDDLE," "we," "us," or "our") collects, uses, shares, protects, and retains personal information when you visit our website, request service, communicate with us, pay an invoice, or bring a vehicle to our shop.

Our website is rocketpuddle.com. Our shop is located at 905 Laclede St, Sheridan, WY 82801, USA.

Information we collect

We collect information you provide directly, information created during service, and limited technical information from the website.

Contact details: name, email address, phone number, and communication preferences.
Vehicle and service details: vehicle year, make, model, mileage, symptoms, appointment preferences, drop-off details, inspection notes, estimates, approvals, invoices, photos, and warranty records.
Payment and transaction details: invoice amount, payment status, receipts, refunds, chargebacks, partial card identifiers, and billing-related records. We do not intend to store full card numbers on our website servers.
Communications: emails, calls, text messages, service notes, support requests, and feedback.
Website data: IP address, browser type, device information, pages viewed, referring pages, date and time of visits, consent records, and form reliability data.

How we use information

We use personal information for practical shop and customer-service purposes, including to:

Respond to questions and service requests.
Schedule appointments, diagnose vehicle issues, prepare estimates, and perform approved work.
Send inspection results, estimates, approvals, invoices, receipts, warranty updates, and service reminders.
Process payments, refunds, disputes, and accounting records.
Order parts, coordinate vendors, and maintain repair history.
Protect our shop, website, customers, vehicles, and payment processes from fraud, misuse, or security incidents.
Comply with tax, accounting, warranty, consumer-protection, insurance, and legal obligations.
Improve the website, service process, and customer experience.

Legal bases

Where privacy laws require a legal basis for processing, we rely on one or more of the following:

Contract or pre-contract steps: to provide estimates, appointments, repairs, invoices, and warranty support.
Legitimate interests: to operate the shop, improve services, prevent fraud, maintain records, and communicate with customers.
Consent: where you opt into optional marketing or where consent is legally required for a specific technology or communication.
Legal obligations: to maintain tax records, respond to lawful requests, handle disputes, and comply with applicable law.

Cookies and local storage

Our site uses a first-party consent tool with Necessary, Functional, Analytics, and Marketing categories. Necessary technology stays on for security, consent storage, page delivery, and form operation. Optional categories load only as allowed by your region, your choices, and any Global Privacy Control signal from your browser.

The service request form collects the details you submit so we can review the request, prepare for the visit, and follow up about scheduling. See our Cookie Policy for more detail about website technologies.

Payments

If you pay by card or electronic method, payment information is handled by payment service providers, banks, card networks, and related financial services. We receive the information needed to confirm and reconcile payment, such as payment status, transaction amount, receipt data, refund status, and partial card identifiers.

Please do not send full card numbers, bank credentials, or sensitive payment information by email, text, or the service request form.

We share personal information only as needed for business, service, security, or legal purposes. Categories of recipients may include:

Payment service providers, banks, and card networks.
Hosting, email, scheduling, consent management, analytics, security, accounting, and customer communication providers.
Parts suppliers, warranty providers, fleet contacts, insurers, or other vendors involved in your authorized service.
Professional advisers, legal authorities, or other parties when required to protect rights, safety, or comply with law.
A successor or buyer if our business is reorganized, sold, or transferred.

We do not sell personal information. If a future advertising configuration could be considered sale, sharing, targeted advertising, or cross-context behavioral advertising under applicable law, it is controlled by the Marketing category and the opt-out.

How long we keep information

We keep information for as long as reasonably needed for the purpose collected and for legitimate business or legal needs.

Service, invoice, warranty, and tax records are generally kept for up to 7 years, or longer if required for an active dispute, warranty, insurance matter, or legal obligation.
Appointment requests that do not become repair records are kept only as long as reasonably needed for follow-up and business records.
Marketing preferences are kept until you opt out or the information is no longer needed.
Consent records are kept as reasonably needed to honor choices, prove compliance, troubleshoot, and maintain audit records.
Website logs and form reliability records are kept for shorter operational periods unless needed for security or troubleshooting.

Security

We use reasonable safeguards appropriate for our business, including HTTPS/TLS for the website, limited access to records, vendor controls, and practical administrative and technical measures.

No method of transmission or storage is perfectly secure. If you believe information you sent us may be at risk, contact us promptly.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. You may also opt out of marketing communications and optional Marketing-category browser technologies.

California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain sensitive information uses, and receive non-discriminatory treatment for exercising privacy rights. Use to turn off Marketing-category browser technologies for this browser.

See our Privacy Choices page for request methods, verification steps, and response timing.

Children

Our website and services are intended for vehicle owners, drivers, fleet contacts, and adults who can authorize vehicle service. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will address it.

International transfers

We are based in the United States. If you access the site from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Those countries may have different privacy laws than your location.

Changes

We may update this policy as our website, services, vendors, or legal obligations change. The latest version will show the last updated date at the top of this page.

Contact

Questions or privacy requests can be sent to ROCKET PUDDLE LLC at service@rocketpuddle.com, by phone at +1 (307) 766-8291, or by mail at 905 Laclede St, Sheridan, WY 82801, USA.