Overview

This page explains the choices you have over personal information handled by ROCKET PUDDLE LLC. It supplements our Privacy Policy.

We do not sell personal information. We also do not share personal information for cross-context behavioral advertising unless a future advertising configuration is enabled and you have not opted out where required. You can use to turn Marketing off for this browser.

Requests you can make

Depending on where you live, you may ask us to:

  • Confirm whether we have personal information about you.
  • Provide a copy of personal information connected to you or your vehicle service records.
  • Correct inaccurate contact, vehicle, or appointment information.
  • Delete information we no longer need to keep for service, warranty, tax, safety, fraud-prevention, or legal reasons.
  • Opt out of marketing or service reminder messages that are not required for an active appointment or repair.
  • Opt out of sale, share, targeted advertising, and Marketing-category browser technologies controlled by this site.

How to submit a request

You can submit a privacy request by email, phone, or mail:

Please include your name, contact information, and enough detail for us to locate the relevant appointment, invoice, or service request.

Verification

Before we provide, correct, or delete personal information, we may need to verify your identity. We may ask for information that matches our records, such as your phone number, email address, vehicle details, appointment date, or invoice number.

If you use an authorized agent, we may require proof that the agent is allowed to act for you and may still ask you to verify your identity directly.

Response timing

We aim to respond to privacy requests within 30 days. For California privacy requests, we will respond within 45 days unless an extension is reasonably necessary and allowed by law.

If we cannot complete a request, we will explain why. For example, we may need to retain certain information to complete a repair, honor a warranty, maintain tax records, detect fraud, or comply with legal obligations.

Cookie choices

Use to manage Functional, Analytics, and Marketing categories. Use to open the Marketing opt-out view directly.

If your browser sends a Global Privacy Control signal, Marketing is forced off for this browser while that signal is present. See our Cookie Policy for details.

No retaliation

We will not deny service, charge a different price, or provide a different level of service because you exercised privacy rights. We may need certain information to schedule service, communicate about a vehicle, process payment, or keep legally required records.