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Trust matters when you hand over your keys, your vehicle information, and your contact details. This page explains the practical steps ROCKET PUDDLE LLC takes to protect customer information and operate the website responsibly.
ROCKET PUDDLE LLC is an auto repair business located at 905 Laclede St, Sheridan, WY 82801, USA. You can reach us at +1 (307) 766-8291 or service@rocketpuddle.com.
We use HTTPS/TLS for the website so information sent between your browser and the site is encrypted in transit. We keep public website code and dependencies reviewed during updates and avoid unnecessary tracking scripts.
No website can be guaranteed perfectly secure, but we use reasonable safeguards appropriate for a small service business website.
When card or electronic payments are accepted, full card numbers and sensitive payment credentials are handled by secure payment service providers and financial networks. We do not intend to store full card numbers on our website servers.
We may receive transaction details such as payment status, amount, receipt information, partial card identifiers, and dispute or refund status so we can reconcile invoices and help customers.
We ask for information that helps us schedule service, identify the vehicle, communicate with you, prepare estimates, complete repairs, process payments, and keep warranty or tax records.
We avoid collecting sensitive personal information unless it is necessary for a specific business or legal purpose.
Customer records are limited to people and service providers who need them for shop operations, support, accounting, payment processing, warranty handling, security, or legal compliance.
We expect staff and vendors to handle customer information responsibly and to use it only for authorized purposes.
We may use service providers for hosting, email, scheduling, payment processing, parts ordering, accounting, analytics, security, and customer communications. We choose providers based on business need and expected security practices.
If we learn of a security incident involving customer information, we will investigate, take reasonable containment steps, and provide notices required by applicable law.
Please use a secure device and email account when contacting us, avoid sending full card numbers by email or text, remove valuables from your vehicle before drop-off, and contact us promptly if you receive a suspicious message claiming to be from us.