Refund, Cancellation & Fulfillment Policy

Overview

This policy explains how ROCKET PUDDLE LLC handles service fulfillment, cancellations, returns, refunds, and service concerns for auto repair and maintenance services.

We provide in-person vehicle services. We do not currently sell shipped products through this website.

Service fulfillment

Most jobs follow this process:

• You request an appointment online, by phone, or in person.
• We confirm timing and collect the vehicle information needed to prepare for the visit.
• We inspect or diagnose the vehicle and provide an estimate when needed.
• You authorize the work before repair or maintenance begins.
• We complete the approved work, road-test or quality-check when appropriate, and notify you when the vehicle is ready.

Completion timing depends on vehicle condition, parts availability, workload, and the scope of approved work. We will communicate material delays when we know about them.

Cancellations and rescheduling

You may cancel or reschedule an appointment before work begins by calling +1 (307) 766-8291 or emailing service@rocketpuddle.com.

There is no cancellation fee for a standard appointment if no work has begun and no special-order parts have been purchased for your vehicle. If special-order parts have been ordered with your approval, you may be responsible for non-refundable supplier charges, shipping, or restocking fees.

Deposits and prepayments

Some repairs may require a deposit or prepayment for special-order parts, high-cost components, or fleet work. We will tell you the amount and purpose before collecting it.

Deposits are refundable if we have not started work and have not incurred a non-refundable parts or supplier cost. Once parts are ordered or work begins with your approval, deposits may be applied to those costs.

Refunds

We may issue a refund when:

• You were charged in error or charged twice.
• You prepaid for work that was not performed and no non-refundable costs were incurred.
• We determine a partial refund is the appropriate resolution for a service concern.

Approved refunds are generally returned to the original payment method within 5 to 10 business days after approval. Your bank or card issuer may take additional time to post the credit.

Non-refundable items

The following are generally not refundable once authorized and provided:

• Diagnostic labor, inspection labor, and troubleshooting time already performed.
• Installed parts, fluids, filters, tires, and shop supplies used in the repair.
• Special-order or customer-approved non-returnable parts.
• Work completed according to the estimate and accepted at pickup.

This does not limit any warranty rights or consumer rights that cannot be waived under applicable law.

Parts returns

Parts installed on a vehicle are not handled like retail returns because they may become used, altered, or vehicle-specific once installed. If an installed part fails and is covered by written warranty terms from us, a manufacturer, or a supplier, we will address it under those terms.

Customer-supplied parts are not covered by our parts warranty, and we are not responsible for supplier return terms for parts you provide.

Service concerns

If you believe there is a problem with completed work, contact us as soon as possible. We may ask to inspect the vehicle before offering a remedy. Depending on the situation, the remedy may be rework under written coverage, a partial refund, or another fair resolution.